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It is universally accepted that businesses’ reliance on technology is increasing whilst their ability to manage this technology in-house is struggling to keep pace. Lixxus are able to provide the service wrap that best allows you to focus on what you do best whilst we take care of what we do best.
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“we have invested heavily in ensuring that we are able to provide this 24/7/365, and we back it up with solid SLAs aimed to give you the peace-of-mind you deserve...” |
Lixxus fully appreciate that our customers require differing levels of support, monitoring and management for their Lixxus communications and hosting services. With this in mind we have invested heavily in ensuring that we are able to provide this 24/7/365, and we back it up with solid SLAs aimed to give you the peace-of-mind you deserve. Because we have invested it means you don’t have to.
Across our portfolio of MPLS VPN, Internet connectivity, voice and hosting services we can offer:
- Proactive line monitoring and management
- Proactive router monitoring and management
- Proactive server monitoring and management
- Proactive customer alerts by phone or text message
- 4-hour onsite resolution where necessary
- ‘Enhanced’ and ‘total’ care service options for xDSL and PSTN services
- Real-time visibility of your network, network availability and network utilisation through the Lixxus Online User Interface (LOUI)
- Online visibility of trouble tickets and issue resolution status
- Regular account and service review management
- Regular technology heads-up meetings to allow you to take advantage of relevant new technologies as they become available
- Industry leading SLAs
To find out more about how you can take advantage of our expertise please either contact your account manager or email sales@lixxus.co.uk.
If you can't find what you are looking for or would like to speak to a Lixxus representative about your requirements please contact us:
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