Rather than having a list of services with price point information and/or differentiated product sets. Lixxus have taken a survey of their customers to ask what really matters to them regarding delivery of their IT solutions and problem solving if something goes wrong.
The top five answers were:
1. “I want a Service Level Agreement (SLA) that I can rely on.”
Lixxus have 99.999% uptime on leased Lines and 99.97% on ADSL. In addition Lixxus offer a host of other benchmarks such as latency, QoS, Packet loss and Jitter, at limits set well above the industry average.
2. “Communication, getting back fast if there’s a problem.”
Lixxus offer you free online and telephone support 9 till 5.30 and for the managed service solutions 24/7/365. In addition you can self diagnose simple issues using the comprehensive online tool set available at LOUI (Lixxus Online User Interface); this includes live monitoring, status reporting and simple hardware diagnostic tools.
3. “Not passing the buck to third parties, finding a resolution fast.”
We know our customers do not want to hear that your downtime resolution lies with a third party supplier. For this reason, we supply you with a project managed end-to-end solution so there is no passing the buck.
4. Show me real customer case studies and allow us to carry our Due Diligence.”
Lixxus have case studies that allow you to grade us against our competitors. We like to let our customers do the selling for us.
5. Don’t hide statistics. Supply monthly reporting and updates to prove the SLA.
With the Lixxus end to end managed solution, we will send you a full report giving you information regarding your solution. This transparency allows you to gauge how well Lixxus is performing against SLA and allows us to improve quality of service on a regular basis.
If any of this applies to your company or they are things you feel you should be getting from your current ISP, give our sales team a call.
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