Specialist staff are expensive, so Lixxus are fully aware that often the key employees become the technical staff in order to save costs. A baker in Bolton still needs his internet connection up and running fast when it goes down. A Cisco engineer in Camberwell wants to get to a top engineer quickly and not be passed through a foreign call centre for valuable minutes while his boss is pulling his hair out.

Not being SME centric often leads to frustrated conversations between an ISP’s technical support and angry company staff and or managers without the proper training to deal with the issues.

"You can manage your services real time online by ordering online, make adds moves and changes online and if it all goes pear shaped, our tech support staff are trained to deal with your questions..."

To compound this problem many ISP’s, as they have grown, have been bought by larger ISPs, integrated into larger ISPs and then sold again, cater more and more for the consumer, not fully understanding your business needs. Or, at the other end of the scale, the ISP you started with years ago, has become corporate focused, spend less time on their original customers and quite often the costs have followed the trend to corporate allegiance.

In addition, although you may have fewer staff, we at Lixxus understand that your business demands the same reliability and quality that any larger organisation would require. You may offer online shopping 24/7. Your contracts may depend on 99.9% uptime from your ISP. And as is often the case, your budget just won’t stretch to pay for the corporate grade services.

How can we help you?

At Lixxus we have compiled a range of well priced, reliable products aimed at your business requirements. Our pre-sales team are experts in their field and can help with complex solutions or by simply helping you understand the best option for your business. Such as low cost plug and play voice systems, delivered within 48 hours, with no need for a BT voice line (broadband or leased line required), or the best router to buy for your office.

What’s more we give you the control you need to administer and manage your account through the Lixxus Online User Interface – LOUI. This gives you instant access to the information you need when you need it.

In addition, we have designed our products for both techies and non-techies to understand and use. For instance, we monitor your usage, your uptime and your general connectivity all the time and give you access to that valuable information 24/7/365. You have access to billing, stats, you can even check to see if you are using the correct username and password on your modem and a whole host of information usually supplied by many ISP’s only to high end clients. You can manage your services real time online by ordering online, make adds moves and changes online and if it all goes pear shaped, our tech support staff are trained to deal with your questions, whether you’re a Cisco qualified engineer from Caterham or a Baker from Bolton.

Finally, we are so confident of our reliability and services that we will provide you with the best possible, money back, guaranteed, SLA’s (Service Level Agreements) in the UK

Benefits

Case Studies

Don't just have to take our word on it - have a look at how we have solved other SME projects.

If you can't find what you are looking for or would like to speak to a Lixxus representative about your requirements please contact us:

Call: 0845 456 6301 or Email: sales@lixxus.co.uk